Return & Exchange Policy
We take pride in the quality of our products and want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
Returns & Exchanges
If you wish to return or exchange an item, please contact us at [email protected] within a reasonable timeframe after receiving your order. Our customer support team will provide a return/exchange authorization and detailed instructions.
Conditions for Return & Exchange
Items must be unworn, unwashed, undamaged, and with all original tags attached.
Customers are responsible for the return shipping costs unless the item is defective or incorrect.
Each order is eligible for one-time return or exchange.
The following items are non-returnable and non-exchangeable:
Mystery Boxes
Final Sale items
Special Promotional Offers
Items must be unworn, unwashed, undamaged, and with all original tags attached.
Customers are responsible for the return shipping costs unless the item is defective or incorrect.
Each order is eligible for one-time return or exchange.
The following items are non-returnable and non-exchangeable:
Mystery Boxes
Final Sale items
Special Promotional Offers
For Defective or Incorrect Items
If you received an item that is damaged, defective, or not what you ordered, please email us with a clear description and photos of the issue. Once confirmed by our team, we will provide a hassle-free replacement or refund.
Steps:
Contact our service team with your order details and issue.
Follow the return/exchange instructions we provide.
Once your return is received and inspected, we will issue a refund or send the replacement within 14 business days.
Order Changes & Cancellations
Orders can be changed or canceled before dispatch—free of charge.
Once the order has shipped, we’re unable to modify or cancel it.
Canceled orders will be refunded in full to the original payment method, and a confirmation email will be sent.
Orders can be changed or canceled before dispatch—free of charge.
Once the order has shipped, we’re unable to modify or cancel it.
Canceled orders will be refunded in full to the original payment method, and a confirmation email will be sent.
Refunds
Refunds are issued based on what you actually paid (after any discounts or promotions).
Shipping fees are non-refundable.
Refunds will be processed within 14 business days after we receive and inspect your returned item.
Refunds can only be made to the original payment method.
Refunds are issued based on what you actually paid (after any discounts or promotions).
Shipping fees are non-refundable.
Refunds will be processed within 14 business days after we receive and inspect your returned item.
Refunds can only be made to the original payment method.